Booking Policy

To secure your appointment, a 25% non-refundable booking fee is required at the time of booking. This will be deducted from the cost of your treatment on the day. If you need to reschedule, we kindly ask for at least 72 hours' notice. Appointments moved with less than 72 hours' notice will need to contact us and will require a new 25% non-refundable booking fee to secure the new appointment.

Appointments cancelled last minute or without notice will be charged the remaining balance of the booked treatment.

We completely understand that life can be unpredictable and unexpected situations do arise. These policies simply allow us to protect valuable appointment time, cover the running costs of the clinic, and offer availability to other clients.

Early/Late Policy

Please arrive on time for your appointment. If you arrive early, you're welcome to relax in our dedicated waiting area until we're ready for you.

If you arrive late, your treatment time may be reduced to avoid impacting the next client's appointment. If there isn't enough time to safely complete your treatment, your appointment may need to be cancelled, and the remaining balance will be charged in line with our cancellation policy

To ensure a calm and relaxing environment for all clients, we kindly ask that you attend your appointment alone. Please refrain from bringing any additional guests.

Gift Voucher Policy

All gift vouchers are non-refundable and the appointment must take place by the stated expiry date. Please ensure you bring the gift voucher to your appointment for this to be deducted from the treatment/product cost.

The booking policy and no-show policy still applies to appointments being paid by gift voucher. Any charges and fees will be deducted from the voucher and if there is a debt, the remaining balance will need to be paid.

Patch Test Policy

It is advised to have a patch test 48 hours prior to your chemical peel treatment or any treatment where you feel you may need one - this is your own responsibility to get booked in. If you decide not to have a patch test and still want to go ahead with your treatment, you will need to tick that you have declined a patch test and that you understand the risks associated on your treatment consent form.

Photo Policy

Before and after photos are taken at every appointment for insurance purposes and to help us monitor your skin's progress throughout your journey.

Your preferences matter to us. On your confidential Skin Health Questionnaire, you'll be asked whether you consent to your treatment photos being used for marketing. Please select your preference, and we'll always respect your decision.

Package Policy

Packages can be paid in full or where required a payment plan can be set up with a 50% deposit to be paid. However if you were to pull out the payment plan early you will be required to pay the full cost for each treatment you have had immediately.

If you have booked your appointment through your package link and you need to reschedule or cancel, the same booking policies and charges will be implemented.